Support

QuietTrace is built to be calm and simple, but support should be just as clear. This page covers common questions about accounts, journaling, sync, export, privacy, and purchases.

We aim to respond to support requests within 2 business days.

1. Account access

If you cannot sign in, first check that you are using the same email address you used when creating your QuietTrace account.

• Use the password reset option if you cannot remember your password
• Check your spam or junk folder if an account email does not arrive
• Make sure your device has a working internet connection before trying again

If you still cannot access your account, contact us from the email address connected to your account so we can help safely.

2. Writing and managing entries

QuietTrace lets you create journal entries, add mood and category tags, and revisit your writing over time.

• If an entry does not appear immediately, close and reopen the app to refresh your local view
• If a category is missing, check whether it was renamed or deleted from your profile settings
• If you accidentally delete an entry, contact support as soon as possible and include the approximate date of the entry

We cannot guarantee recovery of deleted entries, but we will always check what options are available.

3. Sync across devices

QuietTrace syncs your journal across iOS, Android, and the web app when you are signed in and online.

• Confirm that each device is signed in to the same account
• Check that each device has internet access
• Update to the latest available app version before reporting sync issues
• Wait a moment after writing a new entry before switching devices

If entries still look out of sync, email support with the affected platforms and the approximate time the entry was created or edited.

4. Exporting your journal

Your words are yours. QuietTrace supports full journal export from the Profile screen.

• Use JSON if you want a structured backup of your data
• Use Markdown if you want readable plain-text journal files
• Keep exported files somewhere private, especially if they contain sensitive entries

If export fails, try again on a stable connection. If the issue continues, contact support and tell us which export format you selected.

5. Account and data deletion

You can request account deletion by emailing hello@quiettrace.app from the email address connected to your QuietTrace account.

Deletion requests are processed within 30 days. Before requesting deletion, export your journal if you want to keep a copy, because deleted account data may not be recoverable.

6. Privacy and security

QuietTrace does not sell your data, does not show ads, and does not use your journal content to train machine learning models.

• Review the Privacy Policy for details on what data is collected and how it is used
• Use a strong password that you do not reuse elsewhere
• Contact us immediately if you think your account has been accessed without permission

7. Billing and app store purchases

If QuietTrace offers paid features, purchases made through the Apple App Store or Google Play are managed by the relevant store.

• For Apple purchases, use your Apple account purchase history or Apple Support for refunds
• For Google Play purchases, use your Google Play order history or Google Play Support for refunds
• If a paid feature does not unlock after purchase, contact us with the platform and approximate purchase time

Please do not send full payment card details. We do not need them to investigate app store purchase issues.

8. Reporting bugs

Bug reports are most helpful when they include enough context to reproduce the issue.

• What you expected to happen
• What actually happened
• The device and platform you were using, such as iPhone, Android, or web
• The approximate time the issue happened
• A screenshot, if it does not reveal private journal content

Send bug reports to hello@quiettrace.app.

9. Useful links

• Email support: hello@quiettrace.app
• Web app: app.quiettrace.app
• Privacy Policy: quiettrace.app/privacy
• Terms of Service: quiettrace.app/terms